Privacy Policy

1. Who we are

Private Media TV (Business Name Registration No. 8876089, Corporate Affairs Commission, Federal Republic of Nigeria) is the controller of personal data processed through simcielo.com. Our address is Agege JayJay Venture, 5 Adebambo Street, Papa Ashafa, Agege, Lagos, Lagos State, Nigeria.

2. Personal data we collect

• Order data: your name, email address, order number, the plan and destination you selected.
• Payment data: payments are handled by our payment service providers; we do not store full card numbers.
• Device and technical data: device model, eSIM compatibility, IP address and browser type.
• Support data: the messages you send when you ask for help, and usage data about how the Site is used.

3. How we use your data

To sell and deliver eSIM plans, provision your eSIM with network operators, make payment, provide 24/7 support, prevent fraud, comply with legal, tax and accounting duties, and improve the Site.

4. Legal bases

We process your data to fulfil our contract with you, because of our legitimate interests (for example, Site security), to comply with legal obligations, and with your consent where consent is required (for example, for non-essential cookies).

5. Sharing

We share data only as needed: with partner network operators to provision your eSIM, with payment providers to process payments, with hosting and IT providers who run the Site for us, with professional advisers, and with authorities where the law requires it. We do not sell your personal data.

6. International transfers

Because we serve travellers worldwide, your data may be processed outside Nigeria. Where that happens, we apply appropriate safeguards required by law.

7. Retention

We keep personal data only as long as needed for orders, support, and legal, tax and accounting requirements, then delete or anonymize it.

8. Your rights

You may ask us for access to your data, correction, deletion, restriction, objection or portability, and you may withdraw consent. Where the Nigeria Data Protection Act 2023 applies, you may also complain to the Nigerian Data Protection Commission; where the EU General Data Protection Regulation applies to you, to your local supervisory authority. To do anything right, email us.

9. Cookies

Cookies and similar technologies are described in our Cookie Policy.

10. Children

The Site is not directed to children under 18, and we do not knowingly collect their data.

Contact

Questions about this policy or your data: email us.