Acceptable Use Policy

1. About this policy

This policy sets out how you may and may not use the SIMCIELO website at simcielo.com and the eSIM data plans sold on it. It forms part of our Terms of Use.

2. Compliance with laws

You must use the Site and your eSIM in line with the laws that apply to you, including Nigerian law and the laws of the country where you use the data service.

3. Prohibited use of the Site

• Interfering with, overloading or attempting to breach the security of the Site.
• Scraping, harvesting data or using automated tools (bots) on the Site without our written consent.
• Placing false, fraudulent or bad-faith orders, or abusing payment or chargeback processes.
• Impersonating Private Media TV or SIMCIELO or presenting yourself as our agent.

4. Prohibited use of eSIMs and data services

• Using the service for any unlawful purpose, including fraud, harassment or distributing harmful or illegal content.
• Reselling, redistributing or sharing your eSIM or data plan with others without our written consent.
• Reverse engineering, extracting or copying eSIM profiles, or moving a profile beyond its intended installation on your device.
• Sending spam or unsolicited bulk communications or carrying out network attacks through the data service.
• Infringing the intellectual property or privacy rights of others.

5. Fair use

Data connectivity is supplied through partner network operators whose fair-use policies apply. Unusually heavy or abusive consumption may be throttled or restricted by those operators.

6. Enforcement

We may investigate suspected misuse and may warn, suspend or terminate access and withhold refunds where this policy is seriously breached. We may report unlawful activity to the competent authorities where the law requires or allows it.

Contact

To report misuse, contact us with details of what happened and when.